Poor customer service over the phone. I called about one issue, to change my water pump, and as I was describing what other repairs I already had done, the representative made an assumption that I had a head gasket problem as an underlying and don't want the liability. He did not believe me when I told him that my head gasket was already checked out and that is not the problem. From this verbal exchange, I gather they're not really out to help the customer by actually seeing and diagnosing the car problem for themselves. If you have a perfect car without an extensive repair history, an easy fix pending, then this might be the place for you. Otherwise, I don't recommend them.